Frequently Asked Questions

How much will you pay me for my Gold or Platinum?

The price we will pay for your Gold or Platinum is dependent upon its weight, its carat and the price of Gold or Platinum on the day. If you are not happy with our offer for your Scrap Gold or Platinum we will return your items to you by Royal Mail Special Delivery conditions apply

How will I know you have received my Gold or Platinum safely?

You can track the progress of your package using Royal Mail Track & Trace system. We will call you or send you an e-mail to confirm receipt of your package using contact details supplied by you on the Description Form. If you have not been contacted by us within 48hrs of posting your package you should call us on (01902) 623 254. Our working hours are Monday-Friday 9am-5pm.

Faster Payment System (FPS)

If your bank subscribes to FPS, then we can make Bank Transfers to you on the same day and you will generally have cleared funds in your bank account within 2 hours at a small charge of £5. This process is so fast that customers with online banking access can often see their payment arrive in their bank account whilst we are still on the telephone to them!

What if I have more than one carat/purity?

This is fine with us; we separate each item and give you a cash valuation for each.

Does the Gold or Platinum have to be hallmarked?

We will offer to buy all Gold or Platinum, whether it is hallmarked or not. We test to establish the precise Gold/Platinum content and carat/purity value of your items to give you, the customer, the best possible price.

When will I know you have received my Gold or Platinum?

Confirmation of your parcel's arrival will be sent to you via email. Orders sent by special delivery are trackable via the Royal Mail website.

How do I contact you?

Simply visit the Contact Us page and fill in the details, including a daytime telephone number and we will respond to all messages, generally within 2 hours. Alternatively ring 01902 623 254 between 9am and 5pm, Monday to Friday.

What are you business hours?

Between 9am and 5pm, Monday to Friday.

What about gemstones in my jewellery?

We do not buy gemstones. Any gemstones within items of scrap gold received will not be returned as removal of the stones is time consuming and on most occasions the labour charges incurred by us will far outweigh any small profit margin we may have in the item of Scrap Gold or Platinum. We recommend that, if a stone is of sentimental value, you remove it before sending the item to us.

Do you buy silver?

Yes, we buy silver.

What if I change my mind?

No problem! Once we have weighed and valued your Gold or Platinum we will make you an offer by email or telephone. If you decide to reject our offer we will return your items to you via Royal Mail Special Delivery conditions apply.

What happens if the market value of my Gold, Silver or Platinum changes after I've sent in my items?

Our prices are based on the 'Spot Rate' prices for Gold, Silver and Platinum which are continually fluctuating in line with World Markets. Our valuation for your item(s) will be based on the 'Spot Rate' price applicable when we receive your items. We will then email or telephone you with an offer for your Gold, Silver or Platinum and that offer will be valid for 24 hours from the time that the email is sent by us, or from the time that we contact you by telephone. If you decide NOT to accept our offer for your item(s), it/they will be returned to you via Royal Mail Special Delivery conditions apply.

Please note that we reserve the right to charge for postage and packaging when returning items to you.

If my gold or platinum weight does not agree with yours, what happens?

We have specialist scales and if there are discrepancies on weight we notify you immediately.

What if I don't have a printer?

No problem, simply complete and submit the description form and this will allow us to locate the details of your consignment on our systems.

If you then send in your consignment we will accept it so long as you provide a covering letter with the following details:

  • A signed declaration confirming that the items are indeed yours to sell.
  • Contact information including your name, address and telephone number.
  • If known, please include the weight and carat of any items sent.

On receipt of your items we will match your consignment with the form on our system. We will contact you with our offer within 24 hours of receiving your items.

If you have any further queries, please feel free to contact us and we will be happy to provide further assistance.

Are my items of jewellery insured through the postal service?

All parcels sent through Royal Mail Special Delivery can be fully insured to a maximum of £2500.00, your parcel can be tracked via the internet with a signature obtained upon delivery. This service is very safe and secure. To date we have dealt with thousands of satisfied customers and no parcel has ever gone astray via Royal Mail Special Delivery. This is the most trusted method we advise all our customers to use.

Please remember, for additional security, use the address:
Group International (UKSG)
Innovation House
Stafford Rd
Wolverhampton
West Midlands
WV10 6AJ

Note: Use the phrase 'Group International (UKSG)' and do not mention the name of the website. This is an additional security measure to safeguard your Gold and Platinum items whilst they are in transit.

Do you buy coloured gold?

Yes, white and rose coloured gold is purchased at the same rates as yellow gold.

I am really nervous about sending my items by post. Is there any other way to sell my items to you?

We understand your reservations but we can assure you that Royal Mail Special Delivery is an excellent, secure system. See Testimonials

Alternatively, you are welcome to visit us at our premises in Wolverhampton but please call to make an appointment first due to our very strict security procedures.

If I change my mind once I have sold my jewellery, can I buy it back from you?

Precious Metal Products bought by UK Scrap Gold Buyers are melted down at the close of business on the day that they are purchased. Therefore, once a precious Metal Product is sold to UK Scrap Gold Buyers it is not physically possible to reverse the transaction.

What if your valuation and offer is different from my online calculation?

Our offer may differ from your calculation as we subtract the weight of stones and non precious metals such as springs, fillings and base metal clasps. We use certified, precision electronic scales to calculate the exact weight of Gold or Platinum in your items. Any weight deductions will be fully explained to you when we make our offer and you may refuse the offer if you so wish. See Terms and Conditions.